Our process begins with a "Discovery & Scoping" workshop. We work with your team to understand your core business goals, identify your key user flows, and analyze any existing user data you have.

We use a clear prioritization methodology. Our process involves scoring each finding based on its severity (how badly it impacts the user) and the level of effort required to fix it, allowing you to focus on high-impact, low-effort "quick wins" first.

A heuristic evaluation is a core part of our process where our UX experts review your interface against a set of 10 established usability principles (Nielsen's Heuristics). This allows us to rapidly identify common and critical usability issues.

Our process is goal-oriented. In the initial workshop, we identify your key conversion metrics (e.g., sign-ups, purchases). Our entire analysis is then framed around how usability issues are negatively impacting those specific business goals.

You receive a comprehensive, visual report. This document details all our findings with annotated screenshots, clear explanations, and a prioritized, actionable roadmap of recommendations, which we present to your team in a live walkthrough session.

Our process includes a foundational accessibility check based on WCAG (Web Content Accessibility Guidelines). We use automated tools and manual reviews to test for critical issues like color contrast, keyboard navigation, and screen reader compatibility.