Glossary

Agentic UX

Agentic UX is the design of how a person delegates an objective and bounded authority to an AI system that can plan or execute multiple steps across tools or product state.

It differs from a chatbot that only returns text. An agent may form a plan, call tools, change records and continue after one step. The experience therefore needs plan visibility, permission, execution state, stop conditions, exception handling and recovery.

Example: an account-operations agent may prepare updates across several records. Agentic UX determines which steps require approval, how partial failure is shown and how the operator reverses a wrong change.

See AI Copilots and Agents