Insights from building products at the edge of design, engineering and AI
In-depth articles, podcasts & interviews from teams solving complexity-heavy product problems.
- ArticleEnterprise & Workflow UX
Usability testing for complex enterprise software
Enterprise users are reachable through your customers. Recruit experts, test on their own data, and design tasks that run for hours, not minutes.
- ArticleProduct Design
Search UX in Data-Heavy SaaS: Filters, Saved Views and the Zero-Results State
How search and filtering should work in a data-heavy SaaS product: three user jobs, filter rules, saved views and a zero-results state that offers a next step.
- ArticleChoosing a Design Partner
eLearning and EdTech UX design agencies: an honest shortlist for learning products
Pick the kind of eLearning design agency first, content studio or product studio, then the firm. Nine product studios grouped by learning product.
- Article
Loan Origination and Lending App UX: Application, Verification and Repayment Flows
How to design lending app flows from application to repayment, with the rules that apply at each stage and the pending and declined screens most teams skip.
- ArticleProduct Modernisation
Lab and Life-Science Software UX: Designing for Scientists and Study Teams
Lab and clinical-research software UX is built around the record: what the rules say, an audit trail checklist and a switching checklist.
- ArticleUX Audits
Ecommerce UX Audit for Magento and Shopify Stores: What to Check Before You Replatform
What to check in a Magento or Shopify store before you replatform: a checklist by shopping stage and a fix, redesign or replatform rule.
- ArticleDesign Engineering
AI design-to-code tools: what they produce, and what a design engineer still adds
Can AI turn Figma designs into production code? Three kinds of tool, what each leaves missing, and when output is a prototype, a start or shippable.
- ArticleDesign Systems
Design system as a service: how a retained design system team works, and when it beats a hire
Design system as a service: an outside team builds and runs your system while someone inside owns it. When it beats a hire, and how to exit.
- ArticleProduct Modernisation
Are vibe-coded apps scalable?
Mostly yes for the first thousand users. Wrong data, the wrong person seeing a record and runaway cost break first. Here is what to test before launch.
- ArticleDesign Engineering
Design tokens explained for product leaders
Design tokens are named design decisions that code, Figma and AI tools all read. What they fix, what they do not, and when to fund them.
- ArticleProduct Modernisation
Replatforming, refactoring or redesign: what changes for your users
Replatforming moves software to a new platform, refactoring cleans its code, redesign changes what users see. What each changes, and how to combine them.
- ArticleChoosing a Design Partner
Staffing and Recruitment Software UX: What Recruiters, Clients and Candidates Need
Staffing software has three customers in one product. A role-by-task table, an object map, and a checklist for AI matching with human review.
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