Rushali Bhatt

Product Designer

Writes about AI product UX: how to design review steps in AI features so that people keep control of the output. Also writes about UX audits and enterprise software.

B2B SaaS & Workflow Software
AI Product UX
AI Products & Developer Tools
Product Design

25 pieces by Rushali

Article
3 Nov 2026
Article · 3 Nov 2026
Usability testing for complex enterprise software
Enterprise users are reachable through your customers. Recruit experts, test on their own data, and design tasks that run for hours, not minutes.
Article
19 Oct 2026
Article · 19 Oct 2026
Age-inclusive products: ten examples and the decisions worth copying
Ten products that serve older users through one well-made decision each, from helper access without password sharing to text that follows device settings.
Article
19 Oct 2026
Article · 19 Oct 2026
Does your SaaS product sound like your landing page?
Write your homepage promise down, then check that onboarding, empty states, errors and the first email repeat it in the same words and voice.
Article
19 Oct 2026
Article · 19 Oct 2026
How to add AI to an existing SaaS product: where it helps and what to fix first
To add AI to an existing SaaS product, pick one frequent job whose output people can check and undo, then fix its data, permissions and review first.
Article
18 Oct 2026
Article · 18 Oct 2026
Observability or explainability: which earns trust in an AI product?
An explanation helps one user judge one output; observability shows a team how an AI feature behaves over time. What each should show.
Article
18 Oct 2026
Article · 18 Oct 2026
AI search in a SaaS product: should search and the AI assistant be one input?
Use one input when search and the assistant share a starting point and the mode and source stay visible. Keep two when a wrong answer costs more.
Article
18 Oct 2026
Article · 18 Oct 2026
Best healthcare UX design agencies for clinical software: an honest shortlist
Thirteen healthcare UX design agencies for clinical, care and medical device software, ourselves included, grouped by situation, with criteria applied to all.
Article
18 Oct 2026
Article · 18 Oct 2026
Comparative usability testing: compare two design directions at equal depth
Comparative usability testing compares designs on the same tasks. For two of your own directions, counterbalance the order and build both to equal depth.
Article
18 Oct 2026
Article · 18 Oct 2026
How to design one interface for novice and expert users
Keep one model and change the order it is revealed: consequence first, expert controls one step away. When simple and advanced modes are right.
Article
18 Oct 2026
Article · 18 Oct 2026
How to design UX for AI products: a readiness checklist
To design UX for an AI product, first settle the user decision, model role, sources, failure, human control and evaluation. A checklist with next steps.
Article
18 Oct 2026
Article · 18 Oct 2026
Insurance software UX: quotes, claims, producer pay and changes that reach many workflows
Insurance software UX shows the consequence before the commitment: what a quote excludes, where a claim stands, if a payout is final, what a change reaches.
Article
18 Oct 2026
Article · 18 Oct 2026
Object-oriented UX (OOUX): what it is, and when a SaaS product needs it
OOUX designs a product around its objects; its current method is ORCA. A SaaS product needs it when its core records mean different things in different places.
Article
18 Oct 2026
Article · 18 Oct 2026
How to stop users creating duplicate records: put search before create
Duplicates can start at the product's own Add button. Search existing records first, attach to a match and keep create new as a deliberate fallback.
Article
18 Oct 2026
Article · 18 Oct 2026
How to structure a SaaS features page: by the customer's journey, not the product's architecture
Group a SaaS features page by the customer's journey, in their words, then test it by asking where next quarter's feature would go. Eight examples.
Article
18 Oct 2026
Article · 18 Oct 2026
User research when your real users are out of reach, and what to study instead
UX research without access to users: study their work (records, workarounds, helpers, support queries) and name what each source can't tell you.
Article
14 Oct 2026
Article · 14 Oct 2026
AI interface design: what changes when part of the interface is generated
When a model generates part of the interface, designers specify components, rules and checks, not screens. What that changes for consistency and testing.
Article
14 Oct 2026
Article · 14 Oct 2026
Why users stop using an AI feature after trying it once
Three causes to test are wrong first outputs, a check that costs more than redoing the task, and a review step that cannot correct. How to tell which.
Article
13 Oct 2026
Article · 13 Oct 2026
Healthcare UX design: designing for clinicians, patients and regulators
Good healthcare UX makes the safe action easy for clinicians and patients and leaves evidence a regulator can check, and which rules apply where.
Article
13 Oct 2026
Article · 13 Oct 2026
Heuristic evaluation services: what you should get, and when it is enough
A heuristic evaluation should deliver scoped, evidenced findings with reasoned severity and buildable fixes. What it finds, misses, and when it is enough.
Article
6 Oct 2026
Article · 6 Oct 2026
Nine AI products that place the human check at the point of consequence
Nine AI products that put checkable sources, preview, approval and hand-off where a wrong output would cost something, and what teams can take from each.
Article
6 Oct 2026
Article · 6 Oct 2026
What are good human-in-the-loop UX patterns?
Eight human-in-the-loop UX patterns for AI products, from evidence-first approval to undo windows and override records, with the research behind each.
Article
5 Oct 2026
Article · 5 Oct 2026
Enterprise UX design: principles for complex workflow software
Principles for enterprise UX design in complex workflow software: model the work, carry context, design exceptions, explain permissions, and choose who to hire.
Guide
5 Oct 2026
Guide · 5 Oct 2026
SaaS UX audit checklist: 40 checks across onboarding, core workflow and billing
A 40-check SaaS UX audit checklist for onboarding, your core workflow and billing, with the standards behind each check and how to rank what you find.
Article
5 Oct 2026
Article · 5 Oct 2026
Who can audit your SaaS onboarding flow?
Who can audit a SaaS onboarding flow, how to find the step where new users drop out, and what a useful audit hands back. A practical guide for product teams.
Article
2 Oct 2026
Article · 2 Oct 2026
UX audit vs heuristic evaluation vs usability testing: which one does your product need?
Heuristic evaluation, usability testing and a UX audit answer different questions. Match yours to the method, the time it takes and what you get.

Rushali Bhatt

25 pieces by Rushali

Usability testing for complex enterprise software

Age-inclusive products: ten examples and the decisions worth copying

Does your SaaS product sound like your landing page?

How to add AI to an existing SaaS product: where it helps and what to fix first

Observability or explainability: which earns trust in an AI product?

AI search in a SaaS product: should search and the AI assistant be one input?

Best healthcare UX design agencies for clinical software: an honest shortlist

Comparative usability testing: compare two design directions at equal depth

How to design one interface for novice and expert users

How to design UX for AI products: a readiness checklist

Insurance software UX: quotes, claims, producer pay and changes that reach many workflows

Object-oriented UX (OOUX): what it is, and when a SaaS product needs it

How to stop users creating duplicate records: put search before create

How to structure a SaaS features page: by the customer's journey, not the product's architecture

User research when your real users are out of reach, and what to study instead

AI interface design: what changes when part of the interface is generated

Why users stop using an AI feature after trying it once

Healthcare UX design: designing for clinicians, patients and regulators

Heuristic evaluation services: what you should get, and when it is enough

Nine AI products that place the human check at the point of consequence

What are good human-in-the-loop UX patterns?

Enterprise UX design: principles for complex workflow software

SaaS UX audit checklist: 40 checks across onboarding, core workflow and billing

Who can audit your SaaS onboarding flow?

UX audit vs heuristic evaluation vs usability testing: which one does your product need?