Yash Gidwani

Product Designer

Writes guides on SaaS onboarding and engagement, ecommerce, UX audits, enterprise software and legacy product redesign.

B2B SaaS & Workflow Software
Product Design
Onboarding & Engagement
Product Modernisation

23 pieces by Yash

Article18 Mar 2024
8 Proven UX strategies to boost SaaS User Engagement and Subscriptions
Eight UX strategies to raise SaaS engagement and subscriptions: a clear value proposition, trials, onboarding, personalisation, feedback and community.
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Article
3 Nov 2026
Article · 3 Nov 2026
Ecommerce UX Audit for Magento and Shopify Stores: What to Check Before You Replatform
What to check in a Magento or Shopify store before you replatform: a checklist by shopping stage and a fix, redesign or replatform rule.
Article
3 Nov 2026
Article · 3 Nov 2026
Loan Origination and Lending App UX: Application, Verification and Repayment Flows
How to design lending app flows from application to repayment, with the rules that apply at each stage and the pending and declined screens most teams skip.
Article
3 Nov 2026
Article · 3 Nov 2026
Staffing and Recruitment Software UX: What Recruiters, Clients and Candidates Need
Staffing software has three customers in one product. A role-by-task table, an object map, and a checklist for AI matching with human review.
Article
27 Oct 2026
Article · 27 Oct 2026
AI agent governance: the admin console checklist your enterprise customers will use
Eight questions enterprise IT will ask of your AI agent, from inventory to the switch-off, and what your admin console must show for each.
Article
18 Oct 2026
Article · 18 Oct 2026
Design system governance models: who decides, and how
Central, federated or hybrid design system governance, the decisions every model must assign, and how to tell whether yours works.
Article
18 Oct 2026
Article · 18 Oct 2026
Insurance software UX: quotes, claims, producer pay and changes that reach many workflows
Insurance software UX shows the consequence before the commitment: what a quote excludes, where a claim stands, if a payout is final, what a change reaches.
Article
18 Oct 2026
Article · 18 Oct 2026
Is heavy feature usage a good sign? How to tell value from a workaround
Not on its own. Heavy use shows something is happening, not why: value, a forced path, retries or a workaround. How to check before you invest.
Article
18 Oct 2026
Article · 18 Oct 2026
Is your SaaS product really competing with a spreadsheet?
Users go back to spreadsheets because they start in a minute, bend to fit and need no training. Win by owning state, roles, approvals and validation.
Article
18 Oct 2026
Article · 18 Oct 2026
How to stop users creating duplicate records: put search before create
Duplicates can start at the product's own Add button. Search existing records first, attach to a match and keep create new as a deliberate fallback.
Article
18 Oct 2026
Article · 18 Oct 2026
User research when your real users are out of reach, and what to study instead
UX research without access to users: study their work (records, workarounds, helpers, support queries) and name what each source can't tell you.
Article
13 Oct 2026
Article · 13 Oct 2026
Design system maturity model: where your team sits and what comes next
Read design system maturity as a profile, not a stage. Place each area on evidence, then fix the weakest link between shared decisions and the shipped product.
Article
13 Oct 2026
Article · 13 Oct 2026
eLearning platform UX: what learners and administrators need
Learners need to know where they are, how they did and what is next. Administrators need courses, enrolment and reports that mean what they say.
Article
5 Oct 2026
Article · 5 Oct 2026
Enterprise UX design: principles for complex workflow software
Principles for enterprise UX design in complex workflow software: model the work, carry context, design exceptions, explain permissions, and choose who to hire.
Article
5 Oct 2026
Article · 5 Oct 2026
Fintech UX: designing for trust, compliance and speed
What makes good fintech UX? Clear offers, honest transaction states and a way back when payments fail, with the rules behind them and a pre-launch checklist.
Guide
5 Oct 2026
Guide · 5 Oct 2026
How to assess legacy system modernisation readiness: a 20-question checklist
Check if your legacy system is ready to modernise. Twenty questions on what must survive, dependencies, transition and who decides, and how to read answers.
Guide
5 Oct 2026
Guide · 5 Oct 2026
SaaS UX audit checklist: 40 checks across onboarding, core workflow and billing
A 40-check SaaS UX audit checklist for onboarding, your core workflow and billing, with the standards behind each check and how to rank what you find.
Article
5 Oct 2026
Article · 5 Oct 2026
How do you redesign legacy enterprise software without upsetting users?
Treat users' habits as requirements: keep the ones that carry real work, test with people who know the old version and roll out in stages.
Article
5 Oct 2026
Article · 5 Oct 2026
How do you redesign a live SaaS product without losing users?
Redesign a product people already use in slices: record what users rely on, test with current users, release in stages with a way back and a written pass rule.
Article
Article
9 UX Design tips to boost your Ecommerce conversion rates
Nine practical UX design tips to boost ecommerce conversion rates, covering trust, navigation, product search, checkout, mobile design and branding.
Guide
27 Sept 2023
Guide · 27 Sept 2023
SaaS onboarding strategies to increase customer retention
SaaS onboarding strategies that raise retention: user research and segmentation, a streamlined flow, personalisation, in-product guidance and what to measure.
Article
Article
Customer onboarding software for B2B SaaS: choose by where new accounts stall
Customer onboarding and implementation platforms, and data-import tools, grouped by where B2B accounts stall. Vendor pricing checked 13 October 2026.
Article
Article
Choose a SaaS user engagement platform by the job it must do first
Thirteen in-app engagement platforms grouped by the job each does first for a B2B product, with who runs it and vendor pricing checked 13 October 2026.

Yash Gidwani

23 pieces by Yash

8 Proven UX strategies to boost SaaS User Engagement and Subscriptions

Ecommerce UX Audit for Magento and Shopify Stores: What to Check Before You Replatform

Loan Origination and Lending App UX: Application, Verification and Repayment Flows

Staffing and Recruitment Software UX: What Recruiters, Clients and Candidates Need

AI agent governance: the admin console checklist your enterprise customers will use

Design system governance models: who decides, and how

Insurance software UX: quotes, claims, producer pay and changes that reach many workflows

Is heavy feature usage a good sign? How to tell value from a workaround

Is your SaaS product really competing with a spreadsheet?

How to stop users creating duplicate records: put search before create

User research when your real users are out of reach, and what to study instead

Design system maturity model: where your team sits and what comes next

eLearning platform UX: what learners and administrators need

Enterprise UX design: principles for complex workflow software

Fintech UX: designing for trust, compliance and speed

How to assess legacy system modernisation readiness: a 20-question checklist

SaaS UX audit checklist: 40 checks across onboarding, core workflow and billing

How do you redesign legacy enterprise software without upsetting users?

How do you redesign a live SaaS product without losing users?

9 UX Design tips to boost your Ecommerce conversion rates

SaaS onboarding strategies to increase customer retention

Customer onboarding software for B2B SaaS: choose by where new accounts stall

Choose a SaaS user engagement platform by the job it must do first