Insights from building products at the edge of design, engineering and AI
In-depth articles, podcasts & interviews from teams solving complexity-heavy product problems.
- ArticleEnterprise & Workflow UX
Usability testing for complex enterprise software
Enterprise users are reachable through your customers. Recruit experts, test on their own data, and design tasks that run for hours, not minutes.
- ArticleProduct Design
Search UX in Data-Heavy SaaS: Filters, Saved Views and the Zero-Results State
How search and filtering should work in a data-heavy SaaS product: three user jobs, filter rules, saved views and a zero-results state that offers a next step.
- ArticleChoosing a Design Partner
eLearning and EdTech UX design agencies: an honest shortlist for learning products
Pick the kind of eLearning design agency first, content studio or product studio, then the firm. Nine product studios grouped by learning product.
- Article
Loan Origination and Lending App UX: Application, Verification and Repayment Flows
How to design lending app flows from application to repayment, with the rules that apply at each stage and the pending and declined screens most teams skip.
- ArticleProduct Modernisation
Lab and Life-Science Software UX: Designing for Scientists and Study Teams
Lab and clinical-research software UX is built around the record: what the rules say, an audit trail checklist and a switching checklist.
- ArticleUX Audits
Ecommerce UX Audit for Magento and Shopify Stores: What to Check Before You Replatform
What to check in a Magento or Shopify store before you replatform: a checklist by shopping stage and a fix, redesign or replatform rule.
- ArticleDesign Engineering
AI design-to-code tools: what they produce, and what a design engineer still adds
Can AI turn Figma designs into production code? Three kinds of tool, what each leaves missing, and when output is a prototype, a start or shippable.
- ArticleDesign Systems
Design system as a service: how a retained design system team works, and when it beats a hire
Design system as a service: an outside team builds and runs your system while someone inside owns it. When it beats a hire, and how to exit.
- ArticleProduct Modernisation
Are vibe-coded apps scalable?
Mostly yes for the first thousand users. Wrong data, the wrong person seeing a record and runaway cost break first. Here is what to test before launch.
- ArticleDesign Engineering
Design tokens explained for product leaders
Design tokens are named design decisions that code, Figma and AI tools all read. What they fix, what they do not, and when to fund them.
- ArticleProduct Modernisation
Replatforming, refactoring or redesign: what changes for your users
Replatforming moves software to a new platform, refactoring cleans its code, redesign changes what users see. What each changes, and how to combine them.
- ArticleChoosing a Design Partner
Staffing and Recruitment Software UX: What Recruiters, Clients and Candidates Need
Staffing software has three customers in one product. A role-by-task table, an object map, and a checklist for AI matching with human review.
- ArticleDesign Engineering
UI/UX Designer vs design engineer: what they do and when your product needs one
A product designer owns the problem and the flows; a design engineer owns how the built thing feels and holds together. How they differ, and when to hire one.
- ArticleOnboarding & Engagement
Credits, limits and overage: billing and usage UX for AI features
Show cost before an action, a meter during use, warnings before the limit, a clear choice at it, and invoice lines a user can explain. Plus admin caps.
- ArticleProduct Modernisation
Software modernisation companies: how to compare them, with a shortlist
Compare software modernisation companies on user experience, continuity and working code, with cases and hiring questions for different scopes.
- ArticleChoosing a Design Partner
Best SaaS UI UX design agencies in 2026: how to choose
Compare SaaS UI UX design agencies for a first release, redesign or AI product, with case evidence and questions to settle before hiring.
- ArticleMVPs & Prototypes
How much does MVP design and development cost?
MVP development cost is hours times rate. Dev firms average $25–$49 an hour in India to $100–$149 in Canada (Clutch, 2026); a worked total and what AI changes.
- ArticleAI Agents & Copilots
AI agent governance: the admin console checklist your enterprise customers will use
Eight questions enterprise IT will ask of your AI agent, from inventory to the switch-off, and what your admin console must show for each.
- ArticleAI Agents & Copilots
Agent-friendly UI: what we saw when an AI agent operated a SaaS admin screen
What an AI agent did on a SaaS admin screen in our small hands-on test, the design rules we drew from it, and an agent-readiness check for your product.
- ArticleAI Agents & Copilots
Should an AI product replace its dashboard with chat?
Not by default. Let conversation establish what someone needs to understand, and keep the dashboard as the workspace where they inspect, compare and act.
- ArticleOnboarding & Engagement
Does your SaaS product sound like your landing page?
Write your homepage promise down, then check that onboarding, empty states, errors and the first email repeat it in the same words and voice.
- ArticleAI Product UX
How to add AI to an existing SaaS product: where it helps and what to fix first
To add AI to an existing SaaS product, pick one frequent job whose output people can check and undo, then fix its data, permissions and review first.
- ArticleDesign Systems
Design system tools for SaaS teams, grouped by the job they do
Design system tools for SaaS teams grouped by job, from tokens to adoption analytics. Decide where the source of truth lives before you buy.
- ArticleAI Product UX
How should an AI product let users choose a model?
Let users compare models on their own input, route automatically when they would rather not choose, and always show which model answered.
- ArticleProduct Design
Age-inclusive products: ten examples and the decisions worth copying
Ten products that serve older users through one well-made decision each, from helper access without password sharing to text that follows device settings.
- ArticleChoosing a Design Partner
Best healthcare UX design agencies for clinical software: an honest shortlist
Thirteen healthcare UX design agencies for clinical, care and medical device software, ourselves included, grouped by situation, with criteria applied to all.
- ArticleDesign Systems
Best design system agencies and consultants: a shortlist by what you need
Nine design system agencies and consultants, grouped by the job you need done and judged on cases you can read: code, governance and adoption.
- ArticleChoosing a Design Partner
Best fintech UX design agencies: an honest shortlist for lending, payments and insurance
Thirteen fintech UX design agencies grouped by product, judged on whether their published work shows what happens after a customer commits.
- ArticleChoosing a Design Partner
What a designer needs to understand about your business before designing for it
Your product, customers, operations and team. Without the last two, a design can suit your users and still not work for your business.
- ArticleChoosing a Design Partner
Hiring a UI/UX design studio or agency in India for a SaaS product: a shortlist, and what to check
Twelve UI/UX design studios and agencies in India for SaaS, grouped by the situation each fits, plus five checks before you sign: hours, IP, data, invoicing.
- ArticleProduct Design
How to structure a SaaS features page: by the customer's journey, not the product's architecture
Group a SaaS features page by the customer's journey, in their words, then test it by asking where next quarter's feature would go. Eight examples.
- ArticleEnterprise & Workflow UX
Object-oriented UX (OOUX): what it is, and when a SaaS product needs it
OOUX designs a product around its objects; its current method is ORCA. A SaaS product needs it when its core records mean different things in different places.
- ArticleProduct Design
An urgent feature request from a big client or sales: quick fix or reusable feature?
An urgent feature request from a big client or sales: decide before design whether it is a dated fix for one client, a reusable capability, or not yet.
- ArticleMVPs & Prototypes
SaaS MVP design: what the first release must prove, and what to leave out
SaaS MVP design starts from one promise to a real customer. Ship what it depends on, including roles, permissions and recovery, and leave the rest out.
- ArticleProduct Modernisation
UX debt: how to measure it and pay it down
UX debt (design debt) is cost a product keeps charging users and the team. Measure both, log each item with an owner and a decision, repay it in roadmap work.
- ArticleProduct Design
Insurance software UX: quotes, claims, producer pay and changes that reach many workflows
Insurance software UX shows the consequence before the commitment: what a quote excludes, where a claim stands, if a payout is final, what a change reaches.
- ArticleDesign Systems
Design system governance models: who decides, and how
Central, federated or hybrid design system governance, the decisions every model must assign, and how to tell whether yours works.
- ArticleAI Product UX
How to design UX for AI products: a readiness checklist
To design UX for an AI product, first settle the user decision, model role, sources, failure, human control and evaluation. A checklist with next steps.
- ArticleDesign Systems
Building a design system on shadcn: what you still need to define
shadcn/ui gives you accessible components, CSS-variable theming and code you own. A checklist of the eight decisions your design system still needs on top.
- ArticleAI Product UX
Observability or explainability: which earns trust in an AI product?
An explanation helps one user judge one output; observability shows a team how an AI feature behaves over time. What each should show.
- ArticleDesign Engineering
When to prototype in code instead of Figma
Prototype in Figma by default. Move to code when the answer depends on real behaviour, data, viewports, AI output, feasibility or speed.
- ArticleProduct Design
Is heavy feature usage a good sign? How to tell value from a workaround
Not on its own. Heavy use shows something is happening, not why: value, a forced path, retries or a workaround. How to check before you invest.
- ArticleProduct Design
Is your SaaS product really competing with a spreadsheet?
Users go back to spreadsheets because they start in a minute, bend to fit and need no training. Win by owning state, roles, approvals and validation.
- ArticleDesign Systems
Is a Figma plugin enough to audit a design system?
A Figma plugin counts detached instances and raw values in one file. Whether code matches, or a detach was drift, needs a code check or an audit.
- ArticleEnterprise & Workflow UX
How to stop users creating duplicate records: put search before create
Duplicates can start at the product's own Add button. Search existing records first, attach to a match and keep create new as a deliberate fallback.
- ArticleDesign Systems
Multi-brand design system: how to design one component many brands can reuse
A multi-brand design system needs three token tiers, a library structure and components whose states stay fixed across brands, with one slot for differences.
- ArticleAI Product UX
AI search in a SaaS product: should search and the AI assistant be one input?
Use one input when search and the assistant share a starting point and the mode and source stay visible. Keep two when a wrong answer costs more.
- ArticleProduct Design
How to design one interface for novice and expert users
Keep one model and change the order it is revealed: consequence first, expert controls one step away. When simple and advanced modes are right.
- ArticleAI Product UX
Should designers write prompts with ML engineers? Yes, where the output is the product
Yes, where output quality is the product. The designer defines good and bad outputs with examples; the ML engineer owns the model and evaluation.
- ArticleUX Research & Testing
Comparative usability testing: compare two design directions at equal depth
Comparative usability testing compares designs on the same tasks. For two of your own directions, counterbalance the order and build both to equal depth.
- ArticleUX Research & Testing
User research when your real users are out of reach, and what to study instead
UX research without access to users: study their work (records, workarounds, helpers, support queries) and name what each source can't tell you.
AI Product UXArticleAI product design is not a prompt problem. It is a context architecture problem.
An AI feature that works in a demo can fail in production on state, authority, evidence and recovery rather than the model. What context architecture means.
Design SystemsArticleDesign systems for SaaS: what to build, in what order, and when to set dates
Build a SaaS design system in order: shared foundations, the hard components, who decides changes, and only then a release calendar.
- ArticleAI Product UX
AI interface design: what changes when part of the interface is generated
When a model generates part of the interface, designers specify components, rules and checks, not screens. What that changes for consistency and testing.
- ArticleProduct Design
What product designers can learn from filmmaking
Six filmmaking habits product designers can use, from a workshop with Arastu Zakia, an ex-product designer turned filmmaker, each with something to try.
- ArticleChoosing a Design Partner
How to choose a front-end development agency for a SaaS product
Judge a front-end partner on working code: states, accessibility, performance, components and tests. Plus the questions to ask and the warning signs.
- ArticleAI Agents & Copilots
AI chatbot UX design: best practices for B2B products
A B2B chatbot should answer from the customer's data within each user's permissions, cite sources, admit gaps and hand over to a person with context.
- ArticleDesign Systems
When Figma and Storybook drift apart, which tools actually help?
No tool decides whether Figma or Storybook is right. See which tools show drift when someone makes a change, what each checks, and when setup pays off.
- ArticleAI Product UX
Why users stop using an AI feature after trying it once
Three causes to test are wrong first outputs, a check that costs more than redoing the task, and a review step that cannot correct. How to tell which.
- ArticleChoosing a Design Partner
What a product design agency does, and what it should not do
A product design agency decides what software should do, how it is structured and how it behaves. It is not a website shop or extra headcount.
- ArticleChoosing a Design Partner
How to hire a product designer for your SaaS product
Decide what the designer must own at your stage, read portfolios for decisions, use a live or paid exercise and interview with a rubric.
- ArticleDesign Systems
Design system maturity model: where your team sits and what comes next
Read design system maturity as a profile, not a stage. Place each area on evidence, then fix the weakest link between shared decisions and the shipped product.
- ArticleUX Audits
Heuristic evaluation services: what you should get, and when it is enough
A heuristic evaluation should deliver scoped, evidenced findings with reasoned severity and buildable fixes. What it finds, misses, and when it is enough.
- ArticleProduct Design
eLearning platform UX: what learners and administrators need
Learners need to know where they are, how they did and what is next. Administrators need courses, enrolment and reports that mean what they say.
- ArticleProduct Design
Healthcare UX design: designing for clinicians, patients and regulators
Good healthcare UX makes the safe action easy for clinicians and patients and leaves evidence a regulator can check, and which rules apply where.
- ArticleMVPs & Prototypes
Lovable app security: what to fix first before real users arrive
A Lovable app's browser talks to your database, so fix access rules first, then secrets, sign-in and payments, then backups and credit limits.
- ArticleAI Product UX
What are good human-in-the-loop UX patterns?
Eight human-in-the-loop UX patterns for AI products, from evidence-first approval to undo windows and override records, with the research behind each.
- ArticleAI Product UX
Nine AI products that place the human check at the point of consequence
Nine AI products that put checkable sources, preview, approval and hand-off where a wrong output would cost something, and what teams can take from each.
- ArticleProduct Modernisation
How do you redesign legacy enterprise software without upsetting users?
Treat users' habits as requirements: keep the ones that carry real work, test with people who know the old version and roll out in stages.
- ArticleUX Audits
How to choose a UX audit agency: 10 questions to ask before you sign
Ten questions to ask any UX audit agency, company or specialist before you sign: who does the work, how the sample is chosen, what you receive and what follows.
- ArticleChoosing a Design Partner
How do you outsource UX design without losing product knowledge?
Outsource the design work, not the product judgement: keep one owner and the acceptance call, brief in writing, log decisions and secure exit terms.
- ArticleEnterprise & Workflow UX
Enterprise UX design: principles for complex workflow software
Principles for enterprise UX design in complex workflow software: model the work, carry context, design exceptions, explain permissions, and choose who to hire.
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